Refund policy

Returns & Refunds

Many A-Z Wares products are 3D printed and made to order. Custom and personalized items are created specifically for you and generally cannot be returned or exchanged because of a change of mind.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. Include your order number and clear photos of the item and packaging so we can review the issue. If the issue is confirmed, we will work with you on an appropriate replacement or refund.

Custom & Personalized Items

Custom-made, personalized, or specially requested designs are final sale once production has begun, except when the item arrives damaged, defective, or incorrect.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible. Because many items are made to order, we cannot guarantee changes or cancellations after production has started.

3D-Printed Products

3D printing can produce small layer lines and minor surface variations. These are normal characteristics of the manufacturing process and are not considered defects. This does not affect your rights if an item is damaged, defective, or materially different from what you ordered.

Refunds

Approved refunds are issued to the original payment method. Processing times after a refund is issued can vary depending on your bank or payment provider.

For help with an order, please contact A-Z Wares through the contact options provided on our store.